Open the appPurchases are generally final.
Review the preview and plan details before purchasing. We still investigate duplicate charges, material service failures, and rights required by applicable law.
Exceptions
We do not offer refunds for change-of-mind purchases or completed exports. Contact support if you were charged more than once, a paid feature materially failed to work as described, or applicable law requires a remedy.
Subscriptions
Cancel through Stripe Customer Portal to stop future renewals. Cancellation does not normally refund a period already started, but documented technical failures, duplicate charges, and rights required by applicable law will be reviewed.
How to request help
Provide the purchase email, approximate purchase time, selected plan, and a description of the problem. Do not email a private chat export unless support explicitly requests a safe, minimized diagnostic sample.
Processing
Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside ChatExportPro’s control.