If you received a ZIP, do not unzip it. Upload the ZIP directly. If you already extracted it, look inside for a file usually named _chat.txt.
Open the appAnswers before you share anything sensitive.
Start here for file preparation, purchase access, privacy, output limitations, and safe troubleshooting.
Getting started
How do I export a chat?+
On iPhone or Android, open the conversation information screen and choose Export Chat. Use Without Media for TXT or Include Media for a ZIP.
Which formats work?+
Use the original WhatsApp TXT export or its media-inclusive ZIP package. ChatExportPro recognizes common image, audio, video, document, and archive attachments locally.
Why can’t I export from WhatsApp Web?+
WhatsApp Web does not currently provide the phone app’s complete Export Chat action.
Purchases and access
Do I need an account?+
No. Stripe collects your email during checkout and ChatExportPro returns a signed entitlement to this browser.
How do I restore a purchase on another device?+
Open Purchase recovery, enter the email used at Stripe Checkout, and use the single-use link within 30 minutes. Subscriptions restore immediately. For a one-time purchase, import the original conversation file because access remains bound to its SHA-256 fingerprint.
What does a one-time purchase cover?+
It covers the imported source file identified by a one-way SHA-256 fingerprint. Re-import the same file to use that entitlement again.
How do I cancel a subscription?+
Use Manage subscription in the converter to open Stripe Customer Portal. Cancellation normally takes effect at the end of the billing period.
Privacy and output
Is my conversation uploaded?+
No. Parsing, photo matching, previewing, filtering, PDF creation, CSV, and XLSX generation happen in the browser.
What does Save this project do?+
It stores the original TXT or ZIP and your current formatting choices in this browser using local device storage. It is optional, is not synchronized to another device, and should not be used on a shared computer. Use Remove to delete the saved copy.
Is the Legal style certified evidence?+
No. It provides organized formatting but does not authenticate the source or determine admissibility.
Why is Print limited?+
Very large browser print jobs can freeze a device. Save PDF remains designed to process the complete filtered conversation.
Not seeing the file you expected?
Export the conversation again and choose Include Media. A plain TXT export contains attachment references only; the image files arrive in the ZIP package.
WhatsApp can omit older media or limit very large exports. Confirm that the missing files are present inside the original ZIP. ChatExportPro cannot restore media WhatsApp did not include.
Open the TXT inside the export and check its first and last dates. For very large chats, WhatsApp may produce a partial export, especially when media is included.
Use the original .txt or .zip file produced by Export Chat. Cloud backup databases, screenshots, PDFs, and copied WhatsApp Web pages are not supported imports.
Check the conversation name before exporting and give each saved export a distinct filename. ChatExportPro reads whichever file you select and does not access WhatsApp directly.
Before contacting support
Share the device type, file extension, approximate file size, and the exact error message. Do not send the chat, ZIP, participant names, phone numbers, or screenshots containing private messages unless support specifically requests a minimized example.
Still need help?
Contact support with a minimized description of the issue. Do not send the full chat in the first message.