Contact

A real path to support.

For the fastest response, include the type of device, source format, selected plan, and what happened. Never send the full private conversation in an initial support request.

Support

We respond within 24–48 hours.

Email support@chatexportpro.com. Include your Stripe purchase email when the question concerns billing or access.

What to include

Whether the source is TXT or ZIP
Device and browser
Approximate message and media counts
The exact on-screen error
Purchase email for billing questions

What not to include

Do not send passwords, card details, API keys, complete chat exports, intimate photos, or unrelated personal information.